Effective Date: 12 August 2026

At Timeless Artisans, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, protect and disclose information when you visit or use our website, browse our products, create an account, place an order, contact us, or otherwise interact with our services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. ABOUT US

This website is operated under the brand name Timeless Artisans.

Contact Email:
customerfirst@timelessartisan.in

Phone:
+91 3345319536
+91 8130647617

Address:
Shop 23, 1st Floor,
Unnayan Commercial Complex,
Survey Park, Kolkata

PIN: 700075

Please verify the PIN code before publishing: the address you provided was written as “Kolkata 70075,” which appears to contain only five digits. I have used 700075 above because Indian PIN codes normally contain six digits, but you should confirm the correct business address/PIN before going live.

2. INFORMATION WE COLLECT

Depending on how you interact with our website, we may collect information such as:

Information you provide directly

When you create an account, place an order, contact us or submit a form, you may provide:

Full name
Email address
Mobile/telephone number
Billing address
Shipping/delivery address
Account login information
Order and purchase details
Information provided when contacting customer support
Any other information you voluntarily submit to us

Payment information

When you make a purchase, payment information may be processed by our third-party payment service providers.

Where applicable, we may receive limited transaction information such as payment status, transaction reference or payment confirmation.

We do not intend to store your complete debit card, credit card, UPI PIN, CVV or banking credentials on our website.

CUSTOMER SERVICE, DAMAGE & RETURN INFORMATION

When you contact Timeless Artisans regarding an order, delivery, product issue, transit damage or other customer-service matter, we may collect information that you voluntarily provide for the purpose of reviewing and resolving your request.

This may include:

Order information
Photographs
Videos, including unpacking videos submitted to document transit damage
Product condition information
Packaging information
Communications with our customer-support team
Other information reasonably necessary to investigate and resolve the request

We may use this information to verify claims, investigate delivery or transit issues, communicate with customers, coordinate with logistics partners where necessary, prevent fraudulent claims and provide an appropriate resolution.

Where reasonably necessary, relevant information may be shared with logistics, delivery, insurance or other service providers involved in investigating or resolving the customer’s claim, subject to applicable law.

We retain such information only for as long as reasonably necessary for the relevant customer-service, transaction, legal, security or dispute-resolution purposes, subject to applicable legal requirements.

3. INFORMATION COLLECTED AUTOMATICALLY

When you visit our website, certain technical information may be collected automatically, depending on the technologies and services enabled on the website.

This may include:

IP address
Browser type
Device type
Operating system
Pages visited
Time spent on pages
Referring website
General website usage information
Technical information required for website security and functionality

This information may be used to maintain, secure and improve our website and understand how visitors interact with it.

4. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage and improve your browsing experience.

Cookies may be used for purposes such as:

Keeping products in your shopping cart
Maintaining login sessions
Remembering preferences
Website security
Understanding website performance
Analytics
Improving our services

Where required, we will provide appropriate choices or controls regarding non-essential cookies.

You may also manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website functionality.

5. HOW WE USE YOUR INFORMATION

We may use personal information for legitimate business and service purposes, including:

To process and fulfil orders

Process purchases
Confirm orders
Arrange shipping and delivery
Provide order updates
Handle returns, refunds and exchanges

To provide customer support

Respond to enquiries
Resolve complaints
Assist with orders
Communicate regarding products or services

To operate and improve our website

Maintain website functionality
Improve user experience
Understand customer preferences
Analyse website performance
Detect technical issues

To maintain security

We may use information to:

Prevent fraud
Detect suspicious activity
Protect our website
Protect customers and our business

To communicate with you

We may contact you regarding:

Orders
Payments
Delivery
Account activity
Customer service matters
Important website or policy updates

Where applicable and permitted, we may also send promotional communications in accordance with your preferences and applicable law.

6. MARKETING COMMUNICATIONS

If you have provided appropriate permission or otherwise opted to receive promotional communications, we may contact you about:

New collections
Product launches
Special offers
Events
Brand updates
Other relevant products or services

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us at:

customerfirst@timelessartisan.in

Please note that even if you opt out of promotional communications, we may still send essential transactional or service-related communications, such as order confirmations and delivery updates.

7. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information as a standalone commercial product.

We may share information with trusted third parties where reasonably necessary to operate our business and provide services to you.

These may include:

Payment service providers

For processing and verifying payments.

Shipping and logistics partners

For delivering your orders.

Technology and hosting providers

For website hosting, infrastructure, security and technical support.

Analytics and marketing service providers

Where used, these providers may help us understand website usage, measure campaigns or improve our services.

Customer support providers

Where required to respond to customer enquiries and provide support.

Legal or regulatory authorities

We may disclose information where required by applicable law, legal process, court order, government request or to protect our legal rights, customers, property or safety.

Third-party service providers may process information on our behalf and may be subject to their own privacy policies and contractual obligations.

8. PAYMENT SECURITY

Payments made through our website may be processed through third-party payment gateways.

Payment providers may collect and process payment information in accordance with their own terms and privacy policies.

Timeless Artisans does not ask customers to provide sensitive payment credentials such as:

UPI PIN
CVV
ATM PIN
Internet banking password
One-time passwords

You should never share such information with anyone claiming to represent Timeless Artisans.

9. ORDER AND DELIVERY INFORMATION

When you place an order, we may use your personal information to fulfil the transaction.

This may include sharing relevant information with logistics and delivery partners, such as:

Name
Delivery address
Phone number
Order details

This information is shared only to the extent reasonably necessary to deliver your purchase or provide the requested service.

10. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

Completing transactions
Providing customer support
Maintaining business and transaction records
Meeting legal, accounting and regulatory requirements
Resolving disputes
Preventing fraud
Enforcing our agreements

When personal information is no longer required for these purposes, we may securely delete, anonymise or otherwise dispose of it, subject to applicable legal requirements.

11. DATA SECURITY

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or destruction.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

You are responsible for keeping your account credentials confidential and should notify us if you believe your account or information has been accessed without authorisation.

12. YOUR PRIVACY RIGHTS

Depending on applicable law and the circumstances of processing, you may have rights relating to your personal information, including rights to:

Request information about the processing of your personal data
Request access to personal information held about you
Request correction of inaccurate information
Request deletion of personal information where applicable
Withdraw consent where processing is based on consent
Raise a complaint or grievance regarding the processing of your information

Certain rights may be subject to legal or operational limitations.

To make a privacy-related request, contact us at:

customerfirst@timelessartisan.in

We may need to verify your identity before processing certain requests in order to protect your information from unauthorised access.

The DPDP Act provides for rights including access to information, correction/erasure in applicable circumstances, grievance redressal and consent withdrawal, subject to the Act and applicable commencement provisions.

13. CHILDREN’S PRIVACY

Our website is intended for general audiences and is not knowingly directed toward children for the purpose of collecting their personal information.

We do not knowingly solicit personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can take appropriate action.

14. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, payment services, social media platforms or other external services.

We are not responsible for the privacy practices, security or content of third-party websites.

We encourage you to review the privacy policies of those websites before providing them with personal information.

15. SOCIAL MEDIA

If you interact with Timeless Artisans through social media platforms, the information you provide may also be processed by the relevant social media platform according to its own privacy policy and terms.

Your interactions with third-party social media services are governed by the policies of those platforms.

16. BUSINESS TRANSFERS

If Timeless Artisans undergoes a business transaction such as a merger, acquisition, restructuring, sale of assets or transfer of business operations, personal information may be transferred as part of that transaction, subject to applicable law.

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in:

Our services
Website functionality
Technology
Business practices
Applicable laws or regulations

When we make changes, we will update the Effective Date at the top of this page.

We encourage you to review this page periodically.

18. CONTACT US

If you have questions, concerns or requests regarding this Privacy Policy or the way we handle personal information, please contact us.

Timeless Artisans

Email:
customerfirst@timelessartisan.in